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Terms and conditions

Agreed terms
  1. About us
    1. Company details. Nutrisure Limited (company number 07139214) (we and us), is a company registered in England and Wales and our registered office is at North Barn Sulis Down Business Village, South Stoke, Bath, England, BA2 7PQ. Our main trading address is Units 1 & 2, Ashmead Business Park, Bristol, BS31 1SX. Our VAT number is 302832241. We operate the following website
    2. Contacting us. To contact us email How to give us formal notice of any matter under the Contract is set out in clause 14.2.
  2. Our contract with you
    1. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
    2. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
    3. These Terms and the Contract are made only in the English language.
    4. You should print a copy of these Terms or save them to your computer for future reference.
  3. Placing an order and its acceptance
    1. You should place an order by following the onscreen prompts on the relevant website (Order). Each Order is an offer by you to buy the goods specified in the Order (Goods) subject to these Terms.
    2. Our order process allows you to check and amend any errors before submitting your Order to us. Please check the Order carefully before confirming it. You are responsible for ensuring that your Order is complete and accurate.
    3. After you place an Order, you will receive an email from us acknowledging that we have received it. Our acceptance of your Order will take place as described in clause 3.4.
    4. We will confirm our acceptance to you by sending you an email that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the Dispatch Confirmation.
    5. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your Order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
  4. Goods
    1. Any samples, drawings or advertising produced by us and any illustrations contained in our catalogues, brochures or on our websites are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contractual force. The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.
    2. The packaging of your Goods may vary from that shown on images on our website.
  5. Delivery
    1. We will deliver the Goods to the location set out in the Order or such other location as we may agree with you (Delivery Location) at any time after the Dispatch Confirmation.
    2. We endeavour to ship Orders placed by 2pm on a working day via our website the same day, if the order is placed on a non-working day it will be shipped the next working day. However, any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

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